Marble Capital Solutions Limited is facing growing concern from both employees and clients after a series of disruptions began to interfere with its normal operations.
Workers from different branches say the institution, which provides short-term financing to micro and small enterprises across the country, is no longer running smoothly.
What should be routine activities such as paying staff, keeping branches open, and processing client transactions have become difficult, creating worry among those who depend on the company for employment and financial services.
Employees explain that the problems have built up over time and are now affecting multiple locations within the company’s network. They describe delays in salary disbursements, interruptions in daily branch operations, and challenges in processing client transactions.
All these issues, they say, are not isolated but appear to be happening across different branches. Marble Capital Solutions Limited, which is licensed by the Central Bank of Kenya (CBK) as a Deposit-Taking Credit Provider under Cap 486 of Kenyan law, is now the subject of internal concern and rising public interest because of these reports.
Among the most heavily affected is the Litein branch in Kericho, where staff report that salaries for the previous month were not paid. They also say the branch was closed without warning, leaving both employees and clients confused.
According to workers, approximately 24 clients who had paid processing fees did not receive refunds after the sudden closure. These withheld fees have contributed to delays in client service, created unnecessary tension between staff and the public, and added to what employees describe as a pattern of administrative and financial disorder.For many workers, the salary delays have caused real hardship.
They say they depend on their monthly earnings to support their families and meet personal needs, and going for weeks without pay has put them under unexpected stress.
Additionally, being forced to explain these issues to clients without clear answers from management has made their work environment increasingly difficult. The sudden branch closures have also disrupted the trust clients usually place in financial institutions, making it harder for staff to maintain good relationships with the communities they serve.
Because of the worsening situation, employees are now calling for immediate action from the company’s leadership and from government oversight authorities.
They are asking the Central Bank of Kenya to look into the delayed payments, branch closures, and administrative bottlenecks that appear to be affecting the institution.
They are also appealing to the Ministry of Labour and Social Protection to help address the unpaid salaries and unresolved client fees.
Workers believe that only a formal investigation can uncover the full extent of the operational challenges and push for solutions that protect both employees and customers.
One employee reached to Nyakundi “Hello, we have this issue with Marble Capital Solutions Limited. Last month they did not pay our salaries and walifunga branch yenye ilikuwa Litein, Kericho, na adi wa leo hawajalipa. Wana tujunguza, pia wanakataa kurudisha processing fee za clients about 24 of them. I wanted you to post this on our behalf.”
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