Fresh allegations about working conditions at China Square Kenya have emerged through a report published by Nyakundi, with another employee claiming that workers face long hours, heavy workloads and poor welfare while carrying out their daily duties.
According to the complaint, junior male employees are allegedly required to handle physically demanding tasks that go beyond their normal duties.
The worker claims that staff members are expected to unload incoming stock deliveries themselves before returning to the shop floor to serve customers.
The complainant says the same employees are also responsible for arranging goods on shelves, assisting customers and remaining on their feet for most of the day.
The employee describes the workload as exhausting, arguing that workers receive little support despite the physical demands of the job.
The allegations add to previous concerns that have been raised publicly regarding employment conditions at some China Square branches.
One of the main issues highlighted in the complaint relates to staff welfare. The worker alleges that employees are not provided with breakfast or lunch despite carrying out strenuous duties throughout the day.
According to the complaint, workers are also expected to buy their own drinking water.
The employee claims that some workers who cannot afford bottled water end up drinking water from washroom taps while on duty.
The whistleblower further alleges that workers are required to purchase their own toilet tissue. The employee argues that these are basic necessities that should be available to staff during working hours.
Beyond welfare concerns, the complaint also raises questions about the workplace environment. According to the employee, workers are discouraged from openly discussing challenges they face at work.
The complainant claims that managers and supervisors warn staff against raising concerns in workplace communication groups because senior managers are members of those groups.
The worker further alleges that employees who question management decisions or raise complaints risk disciplinary action, including warning letters.
As a result, some workers reportedly fear speaking openly about issues affecting them.
The complaint also claims that employees are expected to remain cheerful and maintain a positive attitude while serving customers regardless of their physical condition.
According to the worker, many employees spend entire shifts standing after carrying out loading duties and are only given one day off each week.
The employee insists that workers are not demanding special treatment but are seeking basic welfare measures such as access to safe drinking water, reasonable rest breaks and simple meals during working hours.
The allegations now place attention on China Square Kenya’s management, which may be expected to respond to the claims and clarify its labour practices, employee welfare policies and workplace safety measures.
The concerns may also attract the attention of labour and occupational safety authorities responsible for ensuring that workers operate in safe and lawful conditions.
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