Another car dealership in Nairobi is facing scrutiny for failing to honor its sale agreements, leaving yet another customer frustrated and in limbo.
This time, it is Motor Consult, a dealership located in Ridgeways along Kiambu Road, at the center of the controversy.
A customer who purchased a Ford Ranger Double Cab in October 2023 has exposed the dealership’s unethical practices, sparking concerns over its integrity and reliability.
The customer narrated their experience, revealing how they made a full cash payment to Motor Consult, only to face a series of broken promises regarding the transfer of ownership and delivery of the vehicle’s logbook.
The dealership’s director, Titus Muthaka, allegedly assured the buyer that the process would be completed within two weeks.
However, as of January 2025 more than a year later neither the transfer nor the logbook has been provided.
Instead, the buyer was met with excuses and conflicting explanations.
Upon investigation, it emerged that Motor Consult was acting as an agent for another dealer, identified as Double-X, which owned the vehicle in question.
Despite receiving the full payment, Motor Consult allegedly failed to remit the funds to Double-X.
This failure has caused Double-X to withhold the car’s transfer, leaving the customer in a precarious situation.
The victim expressed frustration and disbelief, questioning why the dealership accepted payment without fulfilling its obligations.
The customer’s statement raises concerns about the dealership’s operations and its treatment of clients.
Motor Consult’s failure to channel payments to the primary dealer not only violates the trust of its customers but also points to deeper systemic issues within its business practices.
This case highlights the challenges faced by car buyers in Nairobi, where unscrupulous dealerships exploit unsuspecting clients, leaving them entangled in financial and legal disputes.
The victim’s plea serves as a warning to other potential buyers to exercise caution when dealing with Motor Consult.
Despite the dealership’s promises, it has failed to deliver on its commitments, casting doubt on its integrity and reliability.
Such incidents tarnish the reputation of car dealerships in the region and underline the urgent need for stronger consumer protection measures and regulatory oversight.
For many Kenyans, purchasing a car represents a major financial investment.
Instances like these not only jeopardize their finances but also erode trust in the automotive industry.
As more cases of fraudulent practices come to light, it is imperative for authorities to take action to hold dealerships accountable and protect buyers from falling victim to such schemes.
The public deserves transparency, accountability, and fairness in every transaction, especially in an industry where trust is paramount.
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