Glovo riders have raised concerns over low earnings and the withdrawal of cash orders, with their plight now being highlighted by Cyprian Nyakundi.
The riders say the changes introduced by the delivery company have made it increasingly difficult for them to meet their daily needs and support their families.
According to the riders, the amount they receive for completing deliveries does not match the charges paid by customers.
They claim that in some cases, a customer may be charged Sh500 for a delivery while the rider receives as little as Sh69.
The riders say the low payments have left many of them struggling to cover basic expenses, including fuel, bills and family needs.
They argue that they spend long hours on the road to complete deliveries but receive little compensation for the work they do.
The situation has reportedly become more difficult following the introduction of a system requiring customers to pay for deliveries before receiving their orders.
Riders say this has effectively removed cash orders, which they previously relied on to manage their daily expenses.
According to the riders, collecting cash from customers gave them access to money after completing deliveries, allowing them to refuel their motorcycles and take care of other immediate needs depending on how much they had earned during the day.
They now say the absence of cash orders has created additional financial pressure, particularly for riders who depend entirely on delivery work for their income. Some claim they are struggling to keep their motorcycles fuelled while also meeting household expenses.
The riders have also raised concerns about how complaints are handled within the platform. They have pointed to a person known as Kush, whom they say has significant influence over matters involving riders.
The riders claim that when complaints are raised, some accounts are deactivated instead of their concerns being addressed. They say such actions leave affected riders without an income and make it difficult for them to raise workplace concerns.
The riders are now calling on Glovo to engage them and review the current payment structure. They want the company to reconsider the withdrawal of cash orders and provide a system that allows riders to earn enough from their work to cover their operating costs and personal needs.
They are also asking the company to address complaints without punishing riders who speak out about challenges affecting them.
The riders maintain that they are willing to continue working and serving customers but want fair compensation and better communication from the company. They say their concerns should be heard and addressed through discussions rather than account deactivations.
They are now urging Glovo to review the situation and consider changes that would make delivery work more sustainable for the riders who depend on it for their livelihoods.
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