Another employee at China Square Karen has come forward with allegations of intimidation, unfair dismissals and a workplace culture driven by fear.
The worker, who requested anonymity, claims that employees regularly face pressure from management and are often afraid to raise concerns because they fear losing their jobs.
The latest complaint adds to growing concerns about the treatment of workers at the retail chain. According to the employee, management frequently reminds staff that they can easily be replaced, allegedly telling them that many other people are willing to take their positions.
The worker says these remarks have created an atmosphere where employees feel insecure and reluctant to question decisions made by supervisors.
The whistleblower claims that employees who experience health problems while on duty or are forced to miss work because of genuine medical reasons may find themselves at risk of losing their jobs.
According to the complaint, some workers are later informed that they have become redundant without being given a clear explanation or being taken through a formal redundancy process.
The employee further alleges that workers who report concerns to senior Chinese managers, or who are believed to have close access to them, can become targets for dismissal.
The complainant says this has discouraged many staff members from speaking up about workplace issues, even when they believe certain practices are unfair.
According to the worker, fear has become a major part of daily life at the outlet.
Many employees reportedly choose to remain silent because they depend on their jobs and worry that raising concerns could put their employment at risk.
The whistleblower says this has left workers feeling powerless and unable to challenge decisions that affect them.
The allegations come at a time when labour practices in private companies are receiving increased public attention.
If the claims are found to be true, they could raise questions about whether employment laws governing redundancy, termination and employee rights are being properly followed.
Kenya’s Employment Act provides guidelines on how employers should handle dismissals and redundancy processes, including requirements for fairness and transparency.
The latest claims are likely to increase pressure on China Square Kenya’s management and human resources department to explain how employee grievances are handled and what protections exist for workers who raise concerns.
The matter may also attract the attention of labour authorities tasked with ensuring that employment laws are observed and that workers are protected from unfair labour practices.
The allegations remain claims made by an employee, but they add to a growing conversation about workplace conditions and the treatment of workers at the popular retail chain.
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