A pattern of unresolved labour complaints is growing at Riley Falcon Security Limited, where former employees say they have been forced to wait for months or even years without receiving their terminal dues.
These workers claim they resigned properly, served their notice periods, and completed all exit procedures, but their payments have still not been processed. The dues include unpaid leave days, service gratuity, and other statutory benefits, which under Kenyan law should be paid shortly after someone leaves a job.
Instead, many of them are left in the dark, with no clear communication or timelines from the company.
According to Cyprian Is Nyakundi, who exposed these complaints through Nyakundi Report, the delays appear to follow a familiar and frustrating pattern. In one case, a former employee who resigned earlier this year says the Human Resources department confirmed that everything had been cleared on their end, but the Finance department later claimed they had not received the necessary documents.
This kind of back-and-forth has left people stuck, with no way to get help or know when, or if, they will be paid. Nyakundi Report also highlights that this issue goes as far back as 2022, with several others reporting the same experience.
Some employees also say they were denied access to their annual leave while still working. When they resigned, the leave days were not compensated, even though the law requires this. Labour experts say this could amount to a violation of the Employment Act, especially when such denial is combined with the refusal to pay final dues. The issue seems to be bigger than just a few mistakes. It shows a broken system inside Riley Falcon, where post-employment processes are unclear, slow, and unfair.
This is especially worrying because Riley Falcon Security Limited has over 10,000 employees and has operated in Kenya’s security sector for years.
A company of that size should be able to handle basic processes like paying people what they’re owed when they leave. But instead, former workers say their efforts to follow up are ignored or pushed aside. The lack of response is leading many to question the company’s commitment to fairness and accountability.
Some of the former employees are now calling for outside help. They want the Private Security Regulatory Authority, labour lawyers, and workers’ rights groups to take up the matter.
With pressure growing and more people speaking out, Riley Falcon may soon be forced to address the problem. For now, however, the long list of unresolved cases is damaging the company’s reputation, and former staff are still waiting for what they are owed.
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