What is happening behind the scenes in outsourced workplaces often remains hidden until workers decide to speak, even when doing so puts their jobs at risk.
At several M-KOPA outlets, cleaning and support staff contracted through Neema Cleaning Services say they are trapped in a system that keeps operations running while their own lives are pushed into uncertainty.
These workers report to work every day, keep offices clean, and support daily activities, yet they say their pay arrives late without warning or explanation.
According to the workers, salary delays have become routine rather than an exception. Payments go beyond the expected dates, sometimes stretching several days into a new month. During this time, no official communication is given. Workers say they are left guessing when or if their wages will arrive.
For people who depend on monthly pay to cover rent, food, transport, and school fees, this silence causes real hardship.
Bills do not wait, landlords do not wait, and families do not wait, yet the pay does. Despite these challenges, the workers say they are expected to continue reporting to their assigned stations from Monday to Saturday. Many say they work late into the evening to ensure outlets remain operational and presentable.
They describe a situation where commitment is demanded but basic respect is missing. Even as financial pressure builds at home, they say absenteeism or protest is not an option because it could lead to dismissal.
What makes the situation worse, according to the workers, is the atmosphere of fear.
Attempts to ask questions about delayed salaries are allegedly met with threats. Workers say supervisors warn them that raising concerns could result in reports to human resources or outright termination.
This has created a culture of silence where people suffer quietly to protect their jobs. The workers claim they are intimidated into accepting delays as normal, even when the stress becomes overwhelming.
One of the workers reached out with a direct message to Cyprian Nyakundi, asking for protection and visibility.
The message reads as follows. “Hello Cyprian. Kindly Hide my ID. There is this company contracted by M-KOPA, through Fargo, called Neema Cleaning Services. They don’t pay their employees working at M-KOPA outlets on time. Today is already date 5, no pay, no communication, leaving employees really stressed. Mind you, those agents work from Monday to Saturday, very late into the evening. If you dare speak up about it, you’re likely to be reported to HR and even dismissed. Kindly post this for us please.”
This message reflects more than a complaint. It shows desperation from workers who feel unheard and unprotected. Outsourced staff often fall between large companies and contractors, with each side distancing itself from responsibility. Yet the work done by these employees supports daily business operations and customer experience. Without them, offices would not function as smoothly as they do.
The workers are not asking for special treatment. They are asking for timely pay, clear communication, and freedom to speak without fear. These are basic rights in any workplace.
Silence and intimidation only deepen the problem and damage trust. If companies benefit from outsourced labor, they also carry a responsibility to ensure those workers are treated fairly and paid on time.
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