According to CNN, more than 140 Kenyan Meta content moderators have been diagnosed with Post-traumatic Stress Disorder (PTSD).
On December 4, the chief of mental health services at Kenyatta National Hospital diagnosed them and filed a criminal action against Meta.
According to the medic, the moderators encountered, “extremely graphic content on a daily basis which included videos of gruesome murders, self-harm, suicides, attempted suicides, sexual violence, explicit sexual content, child physical and sexual abuse, horrific violent actions just to name a few.”
Tasked with preventing vulgar and gory information from entering the site, moderators are frequently required to watch such content and are frequently outsourced from underdeveloped countries by large internet companies.
In this case, a local outsourcing company employed the Kenyan moderators, with some claiming they were not informed of the precise nuances of their task.
They have mentioned both the outsourcing business and Meta in a lawsuit, despite the fact that they have been told not to name the tech giant.Out of the 144 out of 185 people involved in the litigation, 81% were found to have serious PTSD.
Another person reported acquiring trypophobia (fear of seeing dotted patterns) after watching a disturbing film.
In 2022, a former Facebook moderator sued the outsourcing company, claiming unlawful termination, which sparked the class action lawsuit.
The initial complainant was sacked for organizing a peaceful demonstration against unjust working conditions at their Nairobi location.
As a result, all 260 moderators were fired go in 2023 for supporting the case, which also claimed unjust remuneration of $1.50 per hour.
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