TotalEnergies has long been trusted by many drivers in Kenya, but recent events show that this trust might be misplaced.
A shocking incident at their Njabini branch has raised serious concerns about the quality of their fuel and the company’s commitment to safety and customer care.
A driver fueled their car with a full tank of diesel at the Njabini station, believing they were getting high-quality fuel.
However, just a few minutes later, the car’s dashboard displayed a warning: “Drain water from fuel filter.”
While the driver initially thought it was a minor problem, things quickly escalated.
Later that evening, when trying to drive back to Nairobi, the engine began to vibrate violently, and the car became undriveable.
The driver was stranded in the middle of Kinangop late at night, a situation that could have turned deadly.
After calling a mechanic and spending hours trying to fix the car, the truth came out.
The fuel sold at Total Njabini was contaminated with large amounts of water and kerosene.
This was not diesel fit for vehicles but an adulterated mix that caused severe damage to the engine.
The driver and the mechanic had to drain the entire fuel tank past midnight, in the middle of nowhere, just to make the car usable again.
The stress and frustration of spending the night fixing a problem caused by TotalEnergies were unbearable.
This is not just an isolated case.
Adulterated fuel damages vehicles, leaving drivers with costly repairs and massive losses.
More importantly, it puts people’s lives at risk. A car stalling on a deserted road late at night is a safety hazard.
Drivers can be stranded for hours, exposed to robbery or worse.
It is shocking that a global company like TotalEnergies, which markets itself as a reliable fuel provider, could allow such a dangerous and unethical practice to happen at one of its branches.
Selling contaminated fuel is not only irresponsible but also a violation of consumer trust.
This incident has exposed the company’s failure to maintain quality standards and protect its customers.
The Energy and Petroleum Regulatory Authority (EPRA) also shares the blame.
It is their duty to inspect fuel stations and ensure that only clean, safe fuel is sold to consumers.
If TotalEnergies can sell such poor-quality fuel, it raises questions about how many other stations are doing the same.
Kenyans are left wondering if their safety and hard-earned money mean anything to these companies or the regulators.
This incident is a clear reminder that TotalEnergies is not as reliable as it claims to be. Customers should think twice before trusting them again.
Such negligence is unacceptable, and the company must take responsibility for the harm it has caused.
TotalEnergies needs to clean up its act before it causes more damage to vehicles and puts more lives at risk.
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