An NCBA Bank sales employee has raised serious concerns about internal mistreatment, citing the misuse of annual contracts to deny long-term job security, even for employees consistently exceeding performance expectations.
Despite outperforming targets, the employee claims they have repeatedly been denied permanent positions, with promotions going to less qualified individuals.
This employee, now on their seventh contract, reports that they are often required to train new hires for these permanent roles, which compounds their frustration.
The situation reportedly worsened after the hiring of a new senior retail deputy director from a rival bank, who has allegedly implemented harsh policies.
Commissions for sales employees were slashed to a third of what they once were, while sales targets were nearly doubled, creating immense pressure.
The already competitive environment became suffocating after the director hired 300 additional salespeople, forcing employees to fight for an ever-shrinking market share.
These changes have reportedly led to severe mental health struggles among employees, many of whom rely solely on commission as their primary source of income.
The situation is compounded by a lack of essential employee benefits such as medical coverage, loans, and bonuses.
According to the source, management has turned a blind eye to these issues, including allegations of workplace sexual harassment, leaving employees in a toxic and demoralizing environment.
Efforts to raise concerns or protest have been met with silence or threats from management, stifling any meaningful discourse.
In addition to internal challenges, NCBA Bank has faced external controversies.
A major scandal came to light when it was revealed that the bank facilitated transactions for 51 Capital, a company owned by Joe Kariuki, a businessman with a criminal background.
This company allegedly supplied fake fertilizer to farmers through a contract with the National Cereals and Produce Board (NCPB).
The fertilizer, a soil conditioner known as diatomaceous, was sold to NCPB at highly inflated prices, profiting the company while defrauding farmers.
NCBA Bank processed payments worth over KSh 205 million to 51 Capital through one of its branches, raising questions about the bank’s involvement in fraudulent activities.
The scandal, reminiscent of the infamous NYS corruption saga, left many farmers suffering financial losses and further damaged the bank’s reputation.
These combined internal and external challenges suggest deep systemic issues within NCBA Bank, which must urgently be addressed.
Not only is the welfare of its employees at risk, but its involvement in dubious transactions raises concerns about its ethical practices.
Without immediate action, the bank risks further reputational damage, potential legal ramifications, and an erosion of trust among its stakeholders.
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