The situation at NCBA Bank, as narrated by a sales employee, paints a troubling picture of internal dysfunction and unfair treatment.
The employee, currently serving under their seventh annual contract, claims that NCBA Bank’s management leverages these short-term contracts as a tool to deny long-term job security.
Despite consistently surpassing performance targets, the employee’s repeated applications for permanent roles have been met with rejection.
This has led to a pervasive sense of frustration and discontent among contract sales employees, who feel sidelined and used, despite their critical contributions to the institution’s success.
A particular source of concern is the arrival of a newly appointed senior retail deputy director.
The employee accuses this individual of exacerbating an already challenging work environment by implementing harsh policies that were previously in place at his former company, Equity Bank.
Notably, commissions have been drastically slashed by up to threefold while sales targets have nearly doubled.
Such changes have added immense pressure to an already difficult role, where targets were initially hard to meet.
This heightened difficulty has resulted in severe competition among employees, further destabilizing the work environment.
In addition to these changes, the new leadership has reportedly hired an additional 300 salespeople, adding to the already competitive atmosphere and reducing the available market share for existing employees.
This oversaturation of sales roles has made it even harder for long-serving employees to achieve the new targets.
The result is a workforce that is overworked, underpaid, and deeply stressed.
The employee also raises alarming concerns about harassment, particularly of a sexual nature, as well as the lack of crucial benefits such as medical coverage.
The absence of a structured platform to address these grievances means employees are left to suffer in silence.
Furthermore, a climate of fear seems to prevail, with threats of contract termination hanging over those who dare to speak out or organize protests.
Several colleagues, according to the employee, have already had their contracts terminated or received warnings as a consequence of their involvement in internal protests.
This has fostered a work culture steeped in fear and anxiety, contributing to widespread mental health issues among staff members.
The grievances raised go beyond individual complaints and point to systemic issues within NCBA Bank’s management and culture.
The combination of contract-based employment, arbitrary performance measures, and a hostile work environment has led to feelings of disenfranchisement and hopelessness among employees.
The absence of medical benefits further compounds the pressure, as sales employees are left vulnerable not only to financial instability but also to health risks that are not covered by the bank.
Mental health challenges are a growing concern, as employees grapple with the emotional toll of meeting ever-increasing demands under deteriorating conditions.
The employee’s description of depression and other mental health struggles among the workforce reflects the gravity of the situation.
What is particularly worrying is the allegation that management has turned a blind eye to these issues, creating a toxic environment where employees feel voiceless and powerless.
This situation highlights the pressing need for NCBA Bank to reassess its employment practices and address the concerns raised by its sales employees.
Without intervention, the current trajectory could lead to further discontent, reduced morale, and, potentially, legal or reputational consequences for the bank.
It is crucial for the bank’s top management, including the Group Managing Director (GMD), to intervene and take meaningful action before the situation worsens.
The plea for help from this employee is a wake-up call for NCBA Bank.
If left unaddressed, the issues of unfair contracts, reduced compensation, harassment, and mental health could lead to a complete breakdown of trust between the institution and its employees.
The bank must act swiftly to restore confidence, ensure fair treatment, and protect the well being of its staff.
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