Safaricom PLC has informed its customers about a planned system maintenance that will occur on the night of Sunday, August 11, 2024.
The maintenance is set to start at 11:00 PM and is expected to finish at 4:00 AM on Monday, August 12, 2024.
This means that for five hours during the night, some of Safaricom’s services may not be fully available.
The company has stated that this maintenance is necessary to improve the quality of their services.
By doing so, Safaricom aims to continue providing innovative solutions and ensuring that their customers receive the best possible experience.
In their statement, Safaricom emphasized their commitment to connecting customers with endless possibilities.
This maintenance is part of their effort to deliver worry-free experiences to their users.
During this time, some services will experience interruptions.
These services include Lipa na M-Pesa Paybill, Buy Goods, international money transfers through Western Union, M-Pesa Global, and the M-Pesa and mySafaricom apps.
This means that if customers try to use these services during the maintenance window, they might find them temporarily unavailable or difficult to access.
However, not all services will be affected.
Safaricom has reassured its customers that essential services like making phone calls, using mobile data, sending SMS messages, and all other M-Pesa services will still work as usual.
This should help reduce any inconvenience to customers during the maintenance period.
Safaricom has chosen the timing of this maintenance carefully.
By scheduling it during late-night hours, they hope to minimize any disruption to their customers’ daily activities.
Most people are likely to be asleep during these hours, so the impact on users is expected to be low.
The company has encouraged customers to reach out to their customer care services if they have any questions or need assistance during or after the maintenance.
Safaricom’s customer care team is available to help with any concerns that may arise.
Safaricom’s scheduled system maintenance on August 11 is a necessary step to enhance their service offerings.
While some services will be temporarily disrupted, the timing has been chosen to cause the least inconvenience to customers.
Safaricom remains committed to delivering high-quality services and innovative solutions to meet the needs of its customers.
Add Comment