Complaints are increasing about poor service, long delays, and mismanagement at the Central Police Station in Nairobi.
The focus of the frustration is the office of the Officer Commanding Station (OCS), who is being accused of ignoring the large queues of people seeking help.
According to people familiar with the situation, the OCS shows no urgency and fails to provide any leadership. Citizens who arrive early in the morning hoping to get assistance are left to wait in silence, often with no one telling them what is going on or how long they should expect to wait.
Some people have reported waiting for over three hours without being served, even when they had urgent matters. Instead of being given clear guidance, they are told to keep waiting, sent from desk to desk, or simply ignored.
The situation has led to deep frustration among members of the public, especially because no one seems to be in charge of addressing the chaos.
What makes it worse is that even junior officers and staff at the station are said to be unhappy with how the OCS is handling things. Some have been overheard complaining about the poor leadership and confusion at the station.
One anonymous message sent to Cyprian Is Nyakundi captures the mood at Central Police Station.
“Hello Cyprian. Central Police Station OCS office is a shit show. Delays going up to over 3 hours to get attended to. Completely unbothered. Even workmates and juniors gossip about his ineffective behaviour and disregard for the long queue of people waiting to be attended to since morning. Hide ID,” the message said. This kind of comment shows just how bad the situation has become, not just for the public, but for the staff who have to deal with the fallout of poor management.
This problem is happening at a time when the National Police Service is already under public pressure for how it treats civilians.
Reports from the Independent Policing Oversight Authority (IPOA) show that in just the first four months of 2025, at least 20 people have died while in police custody.
Most of these deaths happened between February and June, during a time of national protests and growing concern about police behaviour. One of the cases that drew national attention was the death of Albert Ojwang, which led to murder charges against a police officer and sparked outrage across the country.
Ojwang’s case highlighted a pattern where police officers often act with force and silence instead of offering service and protection. It exposed a serious gap in accountability, where citizens are treated more like a burden than people with rights.
What is happening at Central Police Station is part of that bigger problem. People are not just facing delays they are being disrespected and pushed aside in a system that seems to have lost touch with its basic duty.
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