Recent revelations have cast a shadow over NCBA Bank, which is partly owned by the Kenyatta family, as serious concerns about pay disparities and staff welfare continue to emerge. These issues have been exposed by Cyprian Is Nyakundi on his X page, bringing attention to the harsh realities employees face within the institution.
The bank, which presents itself as a leading financial institution, has been accused of treating its employees unfairly, with glaring salary inequalities and exploitative working conditions.
Cyprian Is Nyakundi has revealed how NCBA Bank has been underpaying its employees while forcing them to endure extreme workloads. One of the biggest issues raised is the huge pay gap between employees hired before and after August 2023.
Those who joined before this period were reportedly earning a gross salary of KES 80,000, while those hired after August 2023 have been brought in at a significantly lower gross salary of KES 50,000. This difference translates to a net salary of around KES 39,000, yet both groups perform the same tasks under identical job descriptions.
This unfair practice has led to frustration among employees, who feel undervalued and overworked.In addition to the pay disparities, employees have raised concerns about excessive workloads that make it nearly impossible to maintain a work-life balance.
Each staff member is responsible for handling cash transactions, account openings, cheque processing, email instructions, RTGS and SWIFT payments, and document filing. These tasks, which are typically divided among different departments in other banks, are all dumped on a single employee at NCBA.
On a daily basis, a single worker is expected to process up to 150 instructions, working non-stop from as early as 7:00 a.m. to 8:00 p.m. The bank does not offer overtime compensation, meal allowances, or transport support, leaving employees drained and demoralized.
The financial burden does not end there. The bank has imposed strict dress code requirements that change throughout the week, forcing employees to spend money on expensive outfits to meet the bank’s standards.
While other financial institutions provide allowances or ease restrictions, NCBA continues to exploit its workforce without concern for their financial well-being. This has fueled anger among employees who feel that management is indifferent to their struggles.
In March 2024, employees formally raised these issues with the Human Resources department, hoping for a fair resolution. However, the response was dismissive, with the bank making it clear that it would not reinstate the original KES 80,000 salary.
This decision has created a permanent pay gap between employees performing the same job, leading to resentment and low morale within the workforce.To make matters worse, employees who dared to speak out about these injustices have faced intimidation and victimization.
Reports indicate that staff members who raised concerns have been targeted for unfair treatment, sending a clear message that dissent will not be tolerated.
This toxic environment has led to a culture of silence, where employees fear retaliation if they question the bank’s policies. Despite all these issues, NCBA’s management has done little to address the crisis. Instead of engaging employees and finding solutions, the bank continues to operate as if everything is normal.
The exposure of these unethical practices by Cyprian Is Nyakundi has put the bank in the spotlight, but whether it will take action to rectify the situation remains to be seen.
The continued exploitation of employees without fair compensation or improved working conditions raises serious questions about NCBA’s integrity as a financial institution.
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