Employees at Carrefour United Mall Kisumu have raised serious complaints about bullying, unfair treatment, and poor management practices, calling on the company’s top leadership to step in and address the situation.
Workers say the problems have gone on for a long time and have created fear among staff while also affecting customer trust and daily operations at the store.
According to employees, some members of the local management team hold too much power over disciplinary and conflict resolution processes. Staff claim this has led to favouritism based on personal relationships and ethnic background, making the workplace feel unfair.
Many workers say they no longer trust internal reporting systems because complaints are either ignored or turned against those who raise them.
Operational issues have also been highlighted, especially in the meat processing section. Employees report that the branch uses a single saw bone machine to cut both pork and beef.
This, they say, has caused repeated complaints from customers about halal compliance, particularly from Muslim shoppers. Workers state that this issue has been reported internally since December, but instead of a solution, staff who raise it are allegedly threatened and silenced.
Employees further allege that intimidation and verbal threats are common, especially when staff try to report misconduct or operational failures. They say this has created a culture of fear where workers feel forced to keep quiet rather than speak up.
As a result, morale has dropped, productivity has suffered, and many employees feel unsafe carrying out their duties.
The situation has prompted calls for an independent and thorough investigation by Carrefour’s senior management. Workers want a review of how the branch is managed, how policies are applied, how staff welfare is protected, and how customer concerns are handled.
They believe strong action is needed to restore trust and ensure ethical standards are followed.
One employee shared the following message while requesting anonymity. “Hello Nyakundi. I am a staff of Majid Al Futtaim, commonly known as Carrefour Hypermarkets, and would like you to hide my identity. I would like to highlight the following ethical issues happening at Carrefour United Mall Kisumu.
Kevin Anami Shamala, Store Manager, Kisumu Branch: He portrays a conflict of interest where he is married with the same staff from the same family, hence sharing the same in law. This makes him give a lot of favour to that staff compared to the rest during conflict resolution processes. He thrives on impunity, he favours other staff based on ethnic and tribe of his origin, and persecutes staff from other communities and tribes.
Philip Ijusa Ombogo, Maintenance Officer: He intimidates and issues threats among staff, saying that he will dismiss and fire them, specifically from other communities who are trying to expose the evil things that they are doing within the store.
Carrefour United Mall Kisumu Branch has only one saw bone machine that’s used for cutting both pork and beef, making some of our customers complain that the Carrefour United Mall Kisumu meat is not halal, especially the Muslims.
This is a problem that has been there from December to date, and when the issue was raised to the maintenance officer, he threatened the staff, saying that he could not be taken anywhere.
Eliud Miheso Anyonda, Risk and Compliance Officer: He bullies, intimidates, coerces, issues threats, and instils fear among the staff, therefore making the staff feel uncomfortable to execute their duties properly. He normally favours staff from his tribe when in a case but persecutes, exposes, and even expels staff from other tribes when caught in a case. Kevin, Philip and Eliud are also involved in sexual exploitation amongst the female staff and merchandisers through intimidation and coercion. Please help us call on the management to investigate these matters and create an ethical working environment for all employees at the Kisumu branch.”
Employees say they now hope the company will act to protect workers, address customer concerns, and ensure the Kisumu branch operates in a fair and ethical manner.
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