A tenant who previously lived in a building managed by Jawar Limited in Ngara, Nairobi, has shared their frustration over the company’s failure to return their deposit after they vacated in October 2024.
The tenant claims that despite following all required procedures and consistently paying rent on time, the company has refused to provide clear answers or return the deposit, leaving them feeling deceived.
The tenant, who has chosen to remain anonymous, revealed the ordeal to Cyprian Is Nyakundi, exposing what appears to be a deliberate scheme to frustrate former tenants seeking refunds.
According to the tenant, the problems began after vacating the Maweret building, managed by Jawar Limited.
The tenant claims they were assured that the deposit would be processed and returned a month later, by December 2024. However, this promise was never honored.
Repeated attempts to contact the management were met with delays, evasions, and outright refusal to engage.
On one occasion, the tenant visited the company’s office, located opposite Gill House in Nairobi, only to be told they could not enter without being accompanied by the caretaker.
The tenant was instead handed a phone number to call. When they contacted the office, the staff claimed they were still verifying receipts and promised to call back, but no further communication was received.
The tenant shared that their persistence only led to more excuses.
Each time they called, they were either ignored or given vague assurances to wait longer. In January, after yet another promise to resolve the issue by the 7th, the deposit was still not returned.
Frustrated by the lack of accountability, the tenant resorted to using a different phone number to contact the office, only to face the same cycle of excuses and silence.
In one incident, the tenant set their phone to auto-redial after being ignored for hours. The company eventually turned off their phone to avoid further calls.
Despite numerous efforts, including sending angry messages demanding an explanation, the tenant has yet to receive their deposit or a clear reason why it has not been refunded.
The experience has left them feeling exhausted and betrayed by Jawar Limited.
The tenant’s case highlights a worrying trend, as they claim other former residents have also faced similar issues.
One former tenant allegedly had their deposit withheld because they had not lived in the building for 12 months, despite this policy being unclear.
The tenant warns others to be cautious when dealing with the company, urging current residents to accompany caretakers to the office and demand clear timelines for deposit refunds.
They also advise potential tenants to prepare for the possibility of losing their deposits altogether.
This incident, revealed by Cyprian Is Nyakundi, raises questions about the professionalism and accountability of Jawar Limited.
The tenant’s ordeal paints a picture of a management company that seems intent on frustrating former tenants rather than addressing their concerns.
The lack of communication and transparency has damaged trust, with the tenant concluding that the company’s reputation may suffer if such practices continue unchecked.
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