Avenida Lounge & Restaurant is facing scrutiny after a customer raised a serious payment dispute, alleging that the establishment failed to honor a promised refund for a failed payment attempt.
The customer, who chose to involve renowned activist and blogger Cyprian Nyakundi, shared their experience in an effort to expose what they term as unacceptable behavior by the management.
The incident dates back to late November when the customer, accompanied by their brother, visited Avenida for a meal and drinks.
What started as an enjoyable outing soon turned into frustration when their payment, made via till-to-till transfer, was rejected.
The staff informed them that the lounge does not accept this form of payment a fact that was not made clear before the transaction.
Left with no choice, the customer paid a second time, with the assurance that the issue would be resolved the following day.
When the customer returned the next day, they were met with apologies from the manager and a promise that the refund would be processed promptly.
However, this promise was never fulfilled.
What followed were weeks of unending excuses, false assurances, and what the customer describes as deliberate attempts to frustrate their efforts to recover the funds.
Despite approaching Safaricom and HFC Bank, both institutions indicated that the issue could only be resolved by Avenida, which has yet to take responsibility.
The customer’s ordeal paints a troubling picture of poor customer service and possible misconduct.
They reached out to Cyprian Nyakundi, known for exposing corporate negligence, to highlight the issue and pressure Avenida to act.
The customer’s statement detailed how they have been taken “round in circles” for nearly two months, expressing exhaustion and disappointment over the broken promises.
This incident raises significant questions about Avenida Lounge’s accountability and its commitment to ethical business practices.
Why would a manager repeatedly promise a refund, only to fail to deliver? Furthermore, the refusal to accept till-to-till payments, without prior notice to customers, points to a lack of transparency in the establishment’s operations.
Cyprian Nyakundi throughout this exposé is a clear signal of the customer’s frustration and determination to seek justice.
Nyakundi’s involvement often puts public pressure on businesses, forcing them to address such disputes.
If Avenida continues to ignore this matter, it risks severe reputational damage, as other potential customers may think twice before visiting an establishment accused of such negligence.
Avenida Lounge must act swiftly to resolve this dispute and ensure that similar incidents do not occur in the future.
Failure to do so will only fuel more negative publicity, especially with voices like Nyakundi amplifying the grievances of dissatisfied customers.
For now, the customer and many others await a resolution, hoping that this case serves as a warning to businesses that fail to prioritize fairness and integrity.
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